Stake Support and KYC

Stake's help page gives a customer support email address, shown in the card below, and says that for any question, issue or need for assistance you can write to it directly. There is also live chat support: Stake's help pages tell players to contact live support in a few situations, for example when a deposit was sent with a wrong memo or tag and the recovery process has to be started. The original wording is in the card.

If a message arrives that claims to come from Stake, look at the sender's domain first. Stake's warning is blunt: if an email claims to be from Stake but is not sent from Stake's own domain, do not click any links in it, and report it to the support team immediately. This matters most around verification, because a fake message asking you to "resubmit your documents" is a favourite pretext for scammers. If you need to provide documents, open your account on Stake yourself and do it there, never through a link in an email.

KYC stands for "know your customer": the platform wants to establish who a player is and where the player is. Stake's terms say it reserves the right, at any time, to ask for any documentation it considers necessary to determine a player's identity and location. Until identity is sufficiently determined, or for any other reason in its sole discretion, it also reserves the right to restrict the service, payments or withdrawals.

Stake's identity-proof help page has a similar sentence: its compliance team reserves the right to request any documentation at any time. So do not assume that finishing registration and making a deposit means the questions are over. Stake publishes no fixed trigger for when documents are requested or which ones, and this page does not guess.

One more rule from the terms is worth knowing: a player may hold only one account. Stake's wording is short, and it is in the card below.

Stake lists the documents it accepts as proof of identity; the full list is in the card, and Stake states that other types of document will not be accepted. Whether the document you hold is on that list is for you to check against Stake's wording; this page does not guess on your behalf.

The upload rules are specific too. The original image must be uploaded, and screenshots are refused. The document must be valid for at least the period stated in the card. Only photographed documents are accepted, and documents in digital format are not allowed. In other words, photographing the physical document is what Stake asks for; sending a file or a screenshot is what it says it will not take.

Besides proof of identity, Stake has a separate help article on proof of address. The accepted documents, and the ones Stake says it will not accept, are in the card. The accepted list includes items such as a utility bill and a bank or credit card statement, but whether your own document qualifies is decided by Stake's list, not by this page.

For the selfie, Stake has a dedicated article on taking a photo while holding your identity document. As the card shows, the photo must be in colour and high resolution, and the file must be an ordinary image format; compressed archive files are not accepted. This site has not opened an account and has not gone through the process, so it does not describe the buttons on the real screens.

What most people want to know is how soon documents are approved after sending them. This site read Stake's identity, address and selfie articles, and the terms' clause on identity checks; none of them states a review time. So when another site says "approved within hours" or "very fast", that is not Stake's statement, and this page neither uses it nor invents a time of its own.

The real wait can only be learned from the status shown in your account and from the answers of Stake's support. What is in your hands is preparing clear photographs that follow Stake's requirements.

It is often repeated online that identity verification must be completed before a first withdrawal, as if this were a general Stake rule. In the text this site read, that sentence appears only in Stake's article on withdrawing by bank transfer in Canadian dollars. The article on crypto withdrawals does not contain the same sentence. The card below carries that passage, and its title states where it comes from.

Does that mean crypto withdrawals are never checked? No. For the general rule, see the terms section above: Stake reserves the right to ask for documents at any time and to restrict withdrawals until identity is confirmed. The difference is that one is a written step for a particular withdrawal method, while the other is a general right the platform keeps. They should not be confused. The full withdrawal steps, and the cases in which a withdrawal can be held, are on the withdrawals page.

Before any identity check there is email verification. Stake says your email and account must be verified before you make any deposit. The steps after registration, and the names of the screens, are in the card in Stake's own wording. If you skipped it during registration, Stake says you can complete it later from your account settings.

If you have not registered yet, the registration page on this site comes first. If you have, finish this step and then read the deposits page.

Whether or not verification goes through, playing can lose money, and this site guarantees no outcome. Use only money you can afford to lose. Stake describes two tools of its own, shown below: a loss limit and self-exclusion. This site does not judge whether the law where you live allows you to use Stake.

Beyond those tools, contact a gambling support service in the country where you live. English-speaking readers live in many countries, and this site has not verified a helpline that serves all of them, so it lists none here.